Frequently Asked Questions
Do I need to place a deposit?
Yes, we require a deposit to secure your rental.
What happens if there is inclement weather on the day(s) of my event?
We will work with you to schedule a rain date with the same product if it is available, or we will provide a comparable item to fulfill your rental needs. However, moonbouncers can be used safely in light rain.
If I cancel my order, do I get my deposit back?
Unfortunately, because the deposit is your security to have the item on your requested date, the deposit cannot be refunded if the order is cancelled. However we will in most cases hold the deposit as a credit on your account for a future rental unless the order is canceled within a week of the order date.
Does someone need to be at the location for delivery?
Yes, a responsible party needs to be at the premises to receive, sign for, and pay any unpaid balance of delivery items. This is also to ensure proper placement of items as they may not be moved after set-up due to safety reasons.
Can I move the item after it has been set up?
Certain small items such as tables, chairs, and concession carts can be moved without penalty. However due to the delicate nature of other items and the importance of placement safety, large items such as moonbouncers, tents, cold beverage machines, jukeboxes and games cannot be moved. If these items are moved from their location, a $100 fee will be charged plus any additional charges for repair if the item(s) is damaged.
Is a generator included with an inflatable rental?
No. Generators are rented separately. A blower is included to pump the inflatable, but if you will not have electrical power at the setup location (e.g. at parks) you will need to rent a generator.